Process Renovation & Innovation

Identify & Assess

• Student Characteristics
• Student Needs
• Retention Resources
• Service Quality
• Service Culture
• Process Design
• Information Channels
• IT Strategy/ Resources

Pharos Resources combines systemic theory and services management models to increase student support and retention.  By identifying and assessing an institution’s current practices, resources, and support services, our consultants will illuminate areas for high-yield improvement and innovation. Our clients will gain a holistic perspective of the institution’s retention environment so that they can internally develop strategies and processes for implementation.

For more information, contact us.

Process Design & Implementation

Process Improvement Planning

• Identify Hidden At-Risk Students
• Connect Student Support Processes
• Increase Retention Impact of Support Services
• Integrate Systems

Building on the foundation of Process Renovation & Innovation, Pharos Resources partners with client institutions to develop institution-specific strategies to enhance support programs and practices. Through comprehensive process improvement, an institution will develop a system that leverages and strengthens partnerships across campus.  This is proven to eliminate institutional silos, and increase awareness, support, and retention of at-risk students.

For more information, contact us.

Support & Management

Support Resources

• Pharos 360
• Pharos Insight
• Service Blueprinting
• ServQual
• Serv*Or

Pharos Resources provides solutions and assessment tools to assist with the support, management, and analysis of the retention environment. Our resources are focused on enhancing the culture, support services, and student retention practices.  These include retention software solutions, process design tools, and service quality assessments. Based on the institution’s needs, Pharos will recommend, provide, and/or implement the best resources to match specific objectives and goals.

For more information, contact us.